FAQ's

FAQ's

  • BEER

    Is your beer vegan friendly?  We use isinglass in all of our cask ale products, which is not designated as vegan friendly.  Our bottle products are filtered without isinglass and are vegan friendly.

    Where can I find your seasonal beers? The best place is the brewery! We’ll always have some tasters on tap for the time that they’re available. We also list stockists as part of our monthly newsletter. Sign up here: [LINK TO NEWSLETTER SIGN UP].

  • SHOP

    What are your opening hours? Our shop opening hours are Thursday 12pm – 7pm, Friday 12pm – 7pm and Saturday 10am – 1pm.  We are also open for collection of pre-ordered beer throughout the week, Monday to Friday 9am – 5pm.

    Do you deliver? We currently do not offer delivery for our cask ale, but bottled beer can be delivered through our online ordering system.

    Can I buy single bottles? Absolutely.

    Can I buy a mixed case? Absolutely, and we also have six pack carry-out cases ideal for mix and match.

    Do you have polypins and can I just swing by and grab one? Our regular beers Wandle, Junction and Pumphouse Pale Ale are always available for filling at the brewery. Other seasonal beers will need to be pre-ordered to ensure availability.

    How big and heavy is a polypin? We sell our bright beer in 5 litre, 10 litre and 20 litre containers which are approximately 6kg, 11kg and 21kg respectively.  The smaller ones can be carried comfortably but we recommend transport for the larger 20 litre container.

    How much is in a cask? A cask of beer holds 9 gallons or 72 pints. They’re ideal for bigger events like weddings and includes the hire of a tap, cradle and cooling jacket.

    Will a cask fit in the boot of a car? A cask weighs about 52kg and can comfortably fit into the boot or back seat of an average sized family car.

    How long does bright beer last? We always recommend collecting bright beer as close to the event as possible so the beer is at its freshest.  Once opened you should consume within three days.  Unopened, the beer will keep for a week.

    Can I call in to taste the beer? Absolutely, that’s what it’s all about! Join us for a free pint on ‘Free Pint Friday’ or drop into the shop during opening hours for a taster of any of our beers.

    Do I need to keep the beer refrigerated? Optimal serving conditions are 10-12 degrees Celsius which is cellar temperature.  To keep cool we recommend storing either outside during the summer months or in a cool room in the winter months. A damp cloth placed around the outside of the plastic container can also help keep the temperature at optimal level.

    Do you do gift vouchers? Yes, gift vouchers are available at the shop or we can post them to you.

    Can someone show me how to tap a cask? When purchasing a cask for a party you will receive a spile, tap and cradle for dispense.  Your shop attendant will provide instructions on how to tap a cask to enable proper dispense.

    Will someone be able to help put the beer in my car? Absolutely, we are always happy to help our customers.

    When does the loan equipment need to be returned?  There is a deposit of £50 for the cask and equipment loaned with our ale and we ask that this is returned as soon as possible. Please be aware that we are only able to provide the refund during normal shop opening hours. If the cask and equipment is returned outside of these hours, we will need to contact you afterwards to return the deposit.

  • TOURS

    What is the maximum capacity of a tour?  Our recommended tour size is no larger than 30 people for safety reasons.  For larger groups we can run multiple tours to accommodate.

    What is the cost of our tour? Tours are free if you book one of our regular visits to the brewery.  Private tours are subject to a booking fee of £100 based on a tour party of 10. See below for more info.

    Can you run tours in the mornings? Due to production times we only run tours in the evenings and weekdays.

    How do I book a tour? Follow the link below through to Eventbrite and reserve a place – it’s  absolutely free.  Dates are released two weeks in advance, so bookings are not possible outside of this window. [INCLUDE EVENTBRITE LINK]

    What does my general tour include? The tour lasts about 45 minutes and includes a guided look behind-the-scenes covering the history of the brewery, an overview of the brewing process and ingredients as well as plenty of opportunities to sample the beers. Tours booked through Eventbrite also include a glass of beer on arrival.

    Do you run any packages? For private tours or events we can design a package to suit your needs.  Our standard package is based on £10 per person, 3 hour private access to the bar with the guide or brewer hosting the evening and a free pint of beer of your choice.  Bookings are subject to a minimum booking fee of £100.

  • BAR:

    Do you do food?  All of our events are attended by local street food vendors. Outside of this we do not have food at the brewery, but we can recommend a number of local food companies that will deliver to the brewery. We also have a selection of delicious bar snacks available.

    Is the bar wheelchair accessible?  Our bar is on the first floor which is only accessible by a flight of stairs.  However, our shop is on the ground floor and we can run brewery tours from here, which has a fully functioning bar.

    Can we bring children into the bar? Well-behaved and supervised children are always welcome in the bar and shop.

    Is Sambrook’s dog friendly? We welcome well-behaved dogs to our events, bar and shop but access is restricted to our production areas.

    Do you offer tasting packages in the taproom? Tasting paddles of 3 x 1/3 pint or 4 x 1/3 pint are available to purchase at the bar. Our friendly bar staff and tour guides are always happy to answer questions on our beers.  Keep an eye out for tasting events run by our beer sommelier Jamie throughout the year.

    Do you sell anything other than beer?  We sell a selection of cider, a house red, a house white and soft drinks.

    How many people does your bar hold?  In the bar we have seating for approximately 30 and a maximum capacity of 50.  We also have a covered outdoor seating area for around 15 and for larger events we can also open our shop to accommodate a further 30 people.

    Can we bring in our own food? You are welcome to bring in your own food during normal bar opening hours. For events we ask that you refrain and use the excellent street food vendors available.

    Can we hire out the bar? Absolutely! Bar hire is available outside of our normal opening hours.  During opening hours tables of up to 15 people can be reserved.  Bar hire is free subject to a minimum spend.